Privacy Policy

1. Who we are

JVS Shop is a second-hand appliance and furniture store in Ota, Gunma, Japan. We serve the local foreign-resident community with quality pre-owned household items, delivery, and related services. Our contact email is info@jvsshop.com.

2. What information we collect

When you browse, create an account, or place an order, we may collect:

• Account details: name, email address, phone number, and delivery address.
• Order details: products purchased, delivery preferences, payment confirmation, and any warranty or service notes.
• Browsing data: pages viewed, product views, cart events, device type (mobile or desktop), approximate referrer, and UTM parameters when you reach us via a campaign link.
• Communication: messages sent through chat, email, or support forms.

3. How we use your information

We use the information we collect to:

• Process and deliver your orders.
• Provide warranty support and after-sales service.
• Communicate with you about your order, delivery, or account.
• Improve our store, product listings, and user experience.
• Understand which marketing channels bring visitors to our shop.
• Prevent fraud and keep our platform secure.

4. Cookies and analytics

We use cookies and similar technologies to remember your language preference, keep your shopping cart across page views, and to measure how visitors use our site. We also use analytics tools to understand page views, product interest, and conversion steps. You can disable cookies in your browser settings; however, some features of the shop may not work as expected.

5. How we store and protect your data

Your data is stored in secure cloud services managed by our hosting and backend provider (Lovable Cloud). Access is restricted to authenticated staff and protected by industry-standard access controls, encrypted connections, and row-level security rules. We keep your information only as long as necessary to fulfill orders, provide support, and meet legal requirements.

6. Sharing your information

We do not sell your personal information. We only share data with third parties when it is necessary to operate our business, such as delivery partners (to arrange shipping), payment processors (to confirm payment), or our backend hosting provider. We require these parties to handle your data responsibly.

7. Your choices

You can:

• Update your profile and address in the account settings.
• Request a copy of the personal data we hold about you.
• Ask us to correct or delete your account information.
• Contact us to opt out of non-essential analytics or marketing measurement.

8. Children’s privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to this policy

We may update this policy as our store or services change. The latest version will always be available at this page, with the effective date shown at the top.

10. Contact us

If you have questions about this policy or how we handle your data, please email us at info@jvsshop.com or visit us at 群馬県太田市八重笠町357-1, Japan.